Cancellation policy for consumers for a contract where the goods are supplied in a single delivery

Cancellation policy
Consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must send us

Bonsanto® Inh. Stefan Müller

Niederwindhagener Str. 56

53578 Windhagen


by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

The buyer must return the goods to the sender at his own expense. In addition, an expense of 14.99€ is claimed for reversal. This means that the customer will be refunded the full purchase price minus the 14.99€. 

The 14 day right of withdrawal expires if the goods have already been in use e.g. growing plants. In this case, approach Bonsanto. We will still find a solution here.

Consequences of revocation If you revoke this contract, we shall reimburse you for all payments we have received from you, less the processing fee of €14.99, without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.